1. Introduction
Welcome to Homescare. We respect the privacy of our customers, service providers, and other users of the Homescare mobile application.
This Privacy Policy explains how information may be collected, used, processed, stored, and protected when users access or use the Homescare application and related services.
Homescare provides a digital platform through which customers can access home service features and eligible service providers can create provider accounts.
2. Types of Users
Homescare may provide account functionality for:
- Customers seeking home services
- Service providers offering available services
The information collected may differ depending on the account type and application features used.
3. Information We May Collect From Customers
Depending on the application functionality used, we may collect:
- Name
- Mobile phone number
- Email address
- User or account identifier
- Profile information
- Profile photo, if voluntarily uploaded
- Address or service location information
- Service request and booking-related information
- Information provided when contacting customer support
- Application usage and technical information
4. Information We May Collect From Service Providers
Service providers may be required to provide additional information for account creation, provider profile management, verification, security, and platform trust purposes.
This information may include:
- Name
- Mobile phone number
- Email address
- Profile photograph
- Address information
- Service category and professional information
- Service availability information
- Identity verification information
- Aadhaar-related information or document submitted by the provider
- Other verification information voluntarily or mandatorily provided during provider registration
Identity-related information submitted by service providers is collected for provider verification, security, fraud prevention, account management, and platform trust purposes, where applicable.
Homescare does not sell Aadhaar-related information or identity documents for advertising or marketing purposes.
5. How We Use Information
Information may be used to:
- Create and manage customer accounts
- Create and manage service provider accounts
- Provide application functionality
- Process service requests and booking-related actions
- Display relevant provider and service information
- Verify service provider information where applicable
- Maintain platform security and prevent misuse
- Respond to customer and provider support requests
- Communicate important account or service information
- Diagnose technical problems
- Improve application functionality and user experience
- Comply with applicable legal requirements
6. Aadhaar and Identity Verification Information
Homescare may request Aadhaar-related information or an identity document from service providers for provider verification and security purposes.
Such information is intended to be used for identity-related verification, fraud prevention, provider account management, security, and platform trust purposes.
Aadhaar-related information is not intended to be publicly displayed to customers through the Homescare application.
We do not use Aadhaar-related information for personalized advertising.
Service providers should only submit identity information requested through official Homescare application features or authorized support channels.
7. Profile Photos and Uploaded Images
Customers or service providers may have the option to upload a profile photograph or other images required for an available application feature.
Uploaded images may be stored on our servers or infrastructure used to operate the application.
Profile photographs may be used to provide account and profile functionality.
8. Service and Booking Information
When a customer requests a service, Homescare may process information relating to the service request.
This may include:
- Selected service category
- Service request details
- Service address or location information
- Customer contact information
- Assigned or selected service provider information
- Service request status
Relevant information may be made available to the customer or service provider where necessary to provide the requested service functionality.
9. Payment Information
The current version of Homescare may not provide all payment functionality.
If payment functionality is introduced, payments may be processed using authorized third-party payment service providers or payment gateways.
Homescare may receive transaction-related information required to identify, confirm, manage, or support a transaction.
Payment card, banking, or payment credential information may be processed directly by the applicable payment service provider according to its own privacy and security practices.
This Privacy Policy may be updated when additional payment functionality is introduced.
10. Information Sharing
We do not sell users' personal information.
Information may be shared or made available where reasonably necessary to provide Homescare functionality.
This may include:
- Sharing relevant service information between a customer and an assigned or selected service provider
- Infrastructure, hosting, storage, or technical service providers
- Payment service providers when payment functionality is available
- Security or fraud prevention service providers where applicable
- Government, regulatory, or legal authorities when required by applicable law or valid legal process
11. Third-Party Services
Homescare may use third-party services, software libraries, or infrastructure for application hosting, data storage, notifications, analytics, security, crash diagnostics, or other application functionality.
Third-party services may process certain information according to their own privacy policies and applicable data protection requirements.
12. Data Security
We use reasonable administrative and technical measures designed to protect personal information from unauthorized access, alteration, misuse, or disclosure.
Access to identity-related information is intended to be limited to authorized purposes and personnel where reasonably necessary.
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
13. Data Retention
We may retain information for as long as reasonably necessary to provide application functionality, maintain accounts, process service-related activities, resolve disputes, maintain security, prevent fraud, or comply with legal obligations.
Information may be deleted, anonymized, or otherwise handled when it is no longer reasonably required for the applicable purpose.
14. Account and Data Deletion
Users may contact Homescare to request deletion of their account and associated personal information, subject to applicable legal, security, fraud prevention, and operational requirements.
We may verify the identity or account ownership of the person submitting a deletion request before processing the request.
To request account or personal data deletion, contact: techlancea@gmail.com
15. User Rights
Subject to applicable laws and requirements, users may contact us regarding access, correction, or deletion of personal information associated with their Homescare account.
Users may also contact us with privacy-related questions or concerns.
16. Children's Privacy
Homescare is not specifically designed or directed toward children under the age of 13.
We do not knowingly collect personal information from children under the age of 13.
If we become aware that such information has been collected, we may take reasonable steps to delete it.
17. Device Permissions
Homescare may request device permissions where required for specific application functionality.
Permissions may include access related to:
- Camera
- Photos or media
- Notifications
- Location, where service functionality requires it
Users can manage application permissions through their Android device settings.
18. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in application functionality, technology, legal requirements, or our privacy practices.
Updated versions will be published on this page with a revised effective date.
19. Contact Us
If you have questions, concerns, or privacy-related requests, please contact us.
Effective Date
This Privacy Policy is effective from July 15, 2026.